Terms and Conditions

General Terms and Conditions

Our Terms and Conditions:

1. Conclusion of Contract

The presentation of goods in the online store does not constitute a legally binding offer, but a non-binding online catalog. By clicking the "order with obligation to pay – complete order" button, you are placing a binding order for the goods in your shopping cart. The confirmation of receipt of the order is issued immediately after the order is sent and is not considered an acceptance of the contract. We may accept your order by sending an order confirmation via email or by handing over the goods for shipment within seven days.

2. Instructions on Withdrawal from the Contract

Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you or a third party designated by you, other than the carrier, takes possession of the goods. You may also withdraw from the contract before the withdrawal period begins.

To exercise the right of withdrawal, you must inform us (Ewident-SK, s.r.o., A. Markuša 54, 97901 Rimavská Sobota, Slovakia, phone: 00421903551549, 00421903507898, email: eshop@ewident.com) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or email).

The withdrawal deadline is met if you send your notice of withdrawal before the withdrawal period expires. The withdrawal period is considered respected if the notification is sent to us no later than the last day of the withdrawal period.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including the costs of delivery (except for any additional costs resulting from your choice of a different type of delivery than the cheapest standard delivery we offer), without undue delay and in any event no later than 14 days from the day on which we receive your decision to withdraw from this contract. We will carry out the refund using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have provided evidence that you have returned the goods, whichever comes first.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day you notify us of the withdrawal from this contract. The deadline is met if you send the goods back before the 14-day period has expired.

The costs of returning the goods are borne by the buyer.

Sample Withdrawal Form

Please complete and send this form only if you wish to withdraw from the contract, to the address: Ewident-SK, s.r.o., A. Markuša 54, 97901 Rimavská Sobota, Slovakia, Email: eshop@ewident.com

I/we hereby declare that I/we withdraw from:

the contract of sale for the following goods*:

the contract for the provision of the following service*:

Date of order*/date of receipt*:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date

________________________________

* Delete as appropriate.

3. Exclusion/Expiry of the Right of Withdrawal:

According to § 7 para. 6 of Act No. 102/2014 Coll. on Consumer Protection in Distance Contracts or Contracts Concluded Outside the Seller’s Premises, the consumer may not withdraw from a contract for the sale of goods made to the consumer’s specifications, custom-made goods, or goods clearly intended for one specific consumer, or from the sale of goods that are perishable or have a short shelf life, or goods sealed for health or hygiene reasons if the seal has been broken after delivery.

4. Withdrawal from the Contract Due to Price Error

Both contractual parties are entitled to withdraw from this contract in the case of an obvious verbal, numerical, typographical, or technical error in the price of the goods. Such an error is considered especially when the price is clearly different from the usual price for such a type or kind of product.

5. Delivery of Goods:

Deliveries are generally valid only within Slovakia. Delivery within Slovakia is usually provided by Slovenská pošta, GLS courier service, or Packeta.

6. Warranty:

If the delivered goods have obvious material or manufacturing defects, including damage caused during transport, report such defects to us or to the delivering courier immediately. Failure to report does not affect your statutory rights. For all defects of the purchased goods that occur within the statutory warranty period, you may request additional performance, defect correction/replacement, and – if legal conditions are met – further claims for price reduction or withdrawal from the contract. You may also claim damages, including damages in place of performance and reimbursement of your unnecessary expenses.

If a defect becomes apparent later that we did not inform you about, you are entitled to a reasonable discount corresponding to the nature and extent of the defect. If the defect renders the item unusable, you also have the right to withdraw from the contract.

You also have the right to withdraw if we assured you that the goods have certain properties – especially those you specified – or that they are defect-free, and this assurance turns out to be untrue.

You are entitled to reimbursement of necessary costs incurred in connection with the enforcement of rights due to defects.

Any claims for defects must be made without undue delay. Legal claims for defects can only be enforced in court if the defect was reported within 24 months of receipt of the goods.

The right to reimbursement of necessary expenses can only be enforced in court if you informed us about these expenses within 24 months. The enforcement of defect liability rights does not affect the right to compensation.

Remediable product defects:

If the defect can be remedied, you have the right to request that it be corrected free of charge, in a timely and proper manner. We are obliged to remedy the defect without undue delay. Instead of repairing the defect, you may request a replacement of the goods or, if the defect affects only part of the product, replacement of the part, provided this does not result in disproportionate costs considering the price of the goods or the severity of the defect. We may always replace the defective goods with faultless ones instead of repair, as long as it does not cause you serious inconvenience.

Irremediable product defects:

If the defect cannot be remedied and prevents proper use of the product, you have the right to exchange the goods or to withdraw from the contract. The same rights apply if the defects, although remediable, repeatedly occur after repair or if there are multiple defects preventing proper use. For other non-remediable defects, you have the right to an appropriate price reduction.

7. Payment Terms:

Payments can generally be made via PayPal, PayU, cash on delivery, credit/debit card (MasterCard, Visa, and Maestro), or bank transfer. No discounts are given for prompt payment. We reserve the right to offer only certain payment methods for specific deliveries.

Credit card payment

You pay immediately during the ordering process by entering your credit card details. Upon dispatch of the goods, the actual invoiced amount will be charged to your card, after applying any discounts or vouchers. For goods made to customer specifications or clearly custom-made goods, the amount will be charged immediately after applying discounts or vouchers.

Cash on delivery

Payment is made in cash upon delivery of the package in the amount stated on the invoice. In the case of withdrawal according to paragraph 2, the refund will be made by bank transfer. For this purpose, we need your bank account details (IBAN), which can be safely stored in your customer account. We reserve the right to issue a voucher equal to the value of the returned goods if bank account information is not provided even after repeated reminders.

8. Price:

Our prices are stated in euros and include VAT as required by law.

9. Retention of title

The goods remain our property until the full purchase price has been paid.

10. Alternative dispute resolution

Every consumer has the right to seek protection of their consumer rights by submitting a proposal to an alternative dispute resolution body under Act No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes, as amended (the “ADR Act”), e.g., by filing a complaint with the Slovak Trade Inspection. During ADR, the consumer cooperates with the ADR body to ensure a quick and effective resolution. In the case of a cross-border dispute, the consumer may contact the European Consumer Centre, which will provide contact details of the competent ADR body for the dispute.

Supervisory authority: SOI Inspectorate based in Banská Bystrica, Dolná 46, 974 00 Banská Bystrica 1

11. Governing Law:

These general terms and conditions are governed by Slovak law.

12. Contract Language / Order Text Storage:

The contract is concluded in the Slovak language. We do not store the order text, and it is no longer available after the order is completed. However, you can print your order immediately after placing it.

Supplier Identification Data

Ewident-SK s.r.o.
A. Markuša 54
97901 Rimavská Sobota
Slovak Republic

Business Register Entry: Commercial Register of the District Court Banská Bystrica, section: Sro, insert no. 38974/S

Tel.: +421903551549, +421903507898
Email: eshop@ewident.com

Billing Information:

Company ID (IČO): 53088751
Tax ID (DIČ): 2121268798
VAT ID (IČ DPH): SK2121268798

Bank:
VUB Rimavská Sobota
SK53 0200 0000 0043 1103 9154